Play responsibly!

Do you play too much?
Gaming can be both entertaining and profitable, but you can’t always win. Losing is part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and can easily make you lose perspective of time and money. We at Vera&John want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. Set Limit Now. That’s why we are working with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites just for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

Do you need to cool off?
You can restrict your access at any time directly from our Gaming Limits page, by selecting a time frame from 24 hours to 7 days. Should you wish to request a self-exclusion for longer than 7 days, you can opt for 1 month, 3 months, 6 months or select 'Indefinite'.
If you request a self-exclusion of more than 7 days, the account cannot be reopened before the set period has passed, and any reopening request will be subject to a cooling off period of 24 hours. Should you select 'Indefinite' as an option, you will be subject to a cooling off period of 7 days before we proceed with the request to reopen your account.
If you think you may have a gambling problem, we recommend that you seek professional help. Please review the independent organisations listed on this page to find support and assistance.

Are you worried about your children?
Are you worried about your children having access to this site? If you as an adult share your computer with under-aged individuals, always make sure that access to usernames, passwords, and banking-details is prevented. There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol. If you need additional help you can always e-mail us at

It is illegal for anyone under the age of 18 to open an account and/or to gamble with Vera&John. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Are you worried about your friends?
Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.

Independent organisations
Here you will find contact information to organisations that can help gamblers, people with a gambling addiction, and their family and friends.

Helpline: (+44) 0845 6000133
Phone: (+44) 020 7378 5200 Fax: (+44) 020 7378 5237

Web: /
E-mail: /
Phone: (+44) 01384 241292  

GA Gamblers Anonymous
Phone: 0207 384 3040

Phone: 08700 50 88 80

Helpdesk person Customer service